Refund policy

Right of Withdrawal & Voluntary Return Guarantee

Voluntary Return Guarantee (90 days)

In addition to your statutory right of withdrawal, we offer a voluntary 90-day return guarantee from the date you receive your order.

This voluntary return guarantee applies independently of your statutory rights and does not limit them in any way.

You may return items within 90 days of receipt, even beyond the statutory withdrawal period, provided that the item is returned in a clean and undamaged condition.

To request a return, please contact us at hello@kindkit.eu.

Please note that returns must be requested in advance. Returns sent without prior approval cannot be accepted.

Once your return is approved, you will receive a return shipping label and further instructions.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can resolve the issue quickly and efficiently.

Exceptions from returns

Certain items are excluded from returns, including:

  • Perishable goods (e.g. food, plants)

  • Custom-made or personalized items

  • Hygiene or personal care products

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are non-returnable.

If you have questions about a specific product, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is to return the original product. Once the return is approved, you may place a new order separately.

Statutory Right of Withdrawal (EU – 14 days)

Regardless of the voluntary return guarantee, you have the statutory right to withdraw from your purchase within 14 days without giving any reason, provided the goods are delivered within the European Union.

The withdrawal period is 14 days from the day you or a third party designated by you receives the goods.

To exercise your right of withdrawal, the item must be returned in the condition in which it was received: unused, unworn, with tags attached, and in its original packaging. Proof of purchase is required.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be processed within 10 business days using the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at hello@kindkit.eu.

Return address

KiNDKiT

Brunhildenstraße 11

40549 Düsseldorf

Germany